Last updated: March 5, 2026

Welcome to the EM Medical website (https://emmedical.ca/).
Protecting your personal information and respecting your privacy are among our top priorities.

This policy is intended to inform you about our practices regarding the collection, use, disclosure, and retention of your personal information, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25) and other applicable laws in Canada.

1. Collection of Personal Information
As part of our activities (distribution of the EMSELLA device, information requests, and pharmacy appointment bookings), we may collect certain personal information about you.

We only collect information that is necessary for the purposes outlined, which may include:

Contact information: First name, last name, email address, and phone number.

Appointment information: The selected pharmacy, the date and time of your appointment, and any reason for consultation that you choose to share with us through our forms.

Browsing data (cookies): IP address, browser type, pages visited, length of visits, and other analytics data used to improve your experience on our website.

2. How Do We Collect Your Information?
Your personal information is collected directly from you voluntarily when:

You complete a contact form or information request form on our website.

You book an EMSELLA technology session or consultation through our platform.

You contact us by email (info@emmedical.ca) or phone.

You browse our website (through the use of cookies).

3. Use of Your Information
The data gathered is used only for the following specified purposes:

To respond to your questions, information requests, or support inquiries.

To facilitate coordination and appointment scheduling with our partner pharmacies offering the EMSELLA device.

To send you relevant communications regarding our services (if you have provided your consent).

To analyze website traffic in order to optimize its performance and user experience.

To ensure compliance with our legal and regulatory obligations.

4. Sharing and Disclosure of Information
EM Medical is committed to never selling, renting, or exchanging your personal information with third parties.

Your information may, however, be shared in specific and regulated circumstances:

Partner pharmacies: If you schedule an appointment, we will need to provide your contact information to the pharmacy location (e.g., Familiprix, Uniprix, Jean Coutu) so they can prepare your file and welcome you.

Service providers: We work with trusted third parties (web hosting providers, appointment scheduling tools, email management services) that process this data on our behalf. These providers are bound by strict confidentiality agreements.

Legal obligations: If required by law or if compelled by a court order.

5. Retention and Security
We implement rigorous physical, technological, and administrative security measures (firewalls, encryption, restricted access) to protect your personal information against loss, theft, unauthorized access, or disclosure.

Your information is securely retained for as long as necessary to achieve the purposes for which it was collected or to meet our legal requirements.

6. Your Rights (Law 25 Compliance)
In accordance with applicable legislation, you have the following rights regarding your personal information:

Right of access: You may request access to the personal information we hold about you.

Right to rectification: You may request corrections to your information if it is inaccurate or incomplete.

Right to withdraw consent: You may withdraw your consent to the collection or use of your information at any time (this may prevent us from providing certain services, such as appointment management).

Right to deletion: You may request the deletion of your information from our systems, subject to our legal retention obligations.

7. Privacy Officer
To ensure compliance with Law 25 and to address any questions or concerns regarding the management of your privacy, EM Medical has appointed a Privacy Officer.

For any request (access, correction, complaint), please submit your request in writing to:

Privacy Officer
EM Medical
Email: info@emmedical.ca
Phone: 514 819-2929 / 1-844 790-2929

8. Use of Cookies
Our website uses cookies to improve your browsing experience. During your first visit, a banner invited you to accept or refuse these cookies. You can modify your browser settings at any time to block cookies, although this may affect the optimal operation of certain sections of the website.

9. Policy Changes
We reserve the right to modify this privacy policy at any time to reflect changes to our practices or applicable laws. The date of the latest update will always be displayed at the top of this page.